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The Ring of Quality Award recognizes employees who are helping ITT Industries make sustained improvements in our operating performance. Through their quality-oriented efforts, they are setting outstanding examples of performance and leadership.
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Marc A. Harlacher
Advanced Engineering & Sciences
Reston, Virginia
Developed a Low-Power Transceiver that is
redefining communication and navigation
systems for spacecraft.
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Jock McCain
Systems Division
Bosnia
Oversaw the rapid training and deployment of
force protection personnel in Bosnia.
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Timothy R. McClees
Advanced Engineering & Sciences
Alexandria, Virginia
Provided outstanding levels of customer service to
the highest levels of the Department of Defense.
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Caroline Tallqvist
Flygt
Lindas, Sweden
Translated entire Lean Six Sigma Black Belt
curricula into Swedish.
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Auburn On-Time Shipment Performance Improvement Team
Representative: Sullivan DeRaddo
Goulds Pumps WTG
Auburn, New York
Used value stream mapping to improve
on-time shipments from 73 percent to 96 percent
and climbing.
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Banana Team
Representatives: Heinz Blume and Ralf Kruse
Flygt
Langenhagen, Germany
Established direct communication link to 3,000
major sewage treatment plants in Germany.
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DiaFlo Lean Manufacturing Team
Representative: Lamar Brumbach
Engineered Process Solutions Group
Lancaster, Pennsylvania
Greatly improved on-time performance, while
reducing cycle times and inventory, for mainstay
diaphragm valve line.
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Flex Cell Team
Representatives: Stephan Behre and Mathias Dirschus
Fluid Handling Systems, Europe
Marsberg, Germany
Maintained and improved customer service
levels during transition of flexible brake line
product to new plant.
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From Art to Science Team
Representative: Matthew Gidman
Night Vision
West Springfield, Massachusetts
Developed a robust design for mass spectroscopy
equipment, with no scrap and no rework.
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Guaymas Mexico Process Improvement Team
Representative: Jorge Federico
Fluid Handling Systems
Empalme, Sonora, Mexico
Used VBSS tools to increase all aspects of plant
operation, from scrap reduction to product
design improvements.
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Hamaca Team
Representative: John Manna
Goulds Pumps IPG
Seneca Falls, New York
Delivered four large, custom pumps to huge
oil customer within incredibly tight deadline.
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Integrated Machine & Assembly Cell Project
Representative: Christopher Kalweit
McDonnell & Miller
Chicago, Illinois
Restructured the manufacturing process for
low volume/high mix machined components.
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International Contract Manufacturer
Selection Team
Representative: Patrick Lavelle
Aerospace/Communications Division
Fort Wayne, Indiana
Met the production, technology and cost needs
of British Ministry of Defence to win the coveted
Bowman Program contract.
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Invoice Processing Team
Representative: Rosemary Ufer
TDS Corporate Services
Palm Coast, Florida
Improved efficiency and quality management process
to create world-class logistics services offering.
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Keypads Nantong — KPN2 Team
Representative: Zhang Guojian
ITT Industries, Cannon
Nantong, China
Drastically reduced product defects by redesigning
work area and rewriting work specifications to
eliminate human error.
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KSC Switches Scrap Reduction Team
Representatives: Daniel Pequegnot and
Hubert Gaudillier
ITT Industries, Cannon
Dole, France
Reduced scrap by 50 percent and improved
machine efficiency and product quality for
popular KSC switch line.
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Okuma Cell Team
Representative: Bruce Fair
ITT Industries, Cannon
Santa Ana, California
Cut delivery time in half for connectors delivered
to military, aerospace and industrial customers.
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Pacific Missile Range Facility Partnering
Initiative Team
Representative: Robin Ferrier
Systems Division
Barking Sands, Kauai, Hawaii
Created set of objective metrics that military
customers can use to better assess performance
of ITT Industries team.
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RPAR Team
Representative: Michael Gable
Gilfillan
Van Nuys, California
Installed 26 radars throughout U.K. and achieved
extremely high customer satisfaction ratings from
Ministry of Defence.
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